Workshops you shouldn’t miss!
OHSAS 18001:2007 Occupational Health and Safety Management System Lead Implementer Course –PECB Certified:
IT Organization within the banks in the financial Sector planning to comply with CBN directive will learn greatly. The five-day intensive course enables the participants develop the necessary expertise to support an organization in implementing and managing an Occupational Health and Safety Management System (OHSMS) based on OHSAS 18001. Participants will learn methods to use to achieve the requirements of OHSAS 18001 and how to lead teams to attain certification for the bank. The course is also opened to all interested in building career in Occupational Health and Safety Management in a work place. Register now
Course Date: 18th – 22nd September / 16th – 20th October,2017
Course Fee: N225,000
Venue: VCP Hotel , Ajose Adeogun ,Victoria Island , Lagos
• Lead Auditor Course on OHSAS 18001 holds from 25th -29th September ,2017 & 23rd -27th October,2017 @ 4th Floor, NIS Building ,Ikeja . Lagos
Integrated Management System based on ISO 9001, ISO 20000, ISO 22301 & ISO 27001 Implementation Course holds in Lagos from 16th -18th August, 2017. Course Fee: N150,000
This course holds in Lagos from 16th to 18th October,2017. Course Fee: N150, 000. Participants will learn how to lead an organization to implement the requirements of ISO 9001:2015, ISO/IEC 20000-1:2011, ISO 22301:2012 and ISO 27001:2013 and leading the firm to implement integrated management system which can be certified in 4 months . You will learn how to achieve certification and project managed the process leading to certification. We will provide you with tips that support your efforts to convince Top Management. You will learn from our experience in managing similar projects in the Financial sector and in the IT Industry.
Lastly , Delegates will learn different approaches to adopt in leading teams to achieve certification for the organization. Register now!
Workshop on ISO 10002 Customer satisfaction & Complaint Handling & ISO 9001:2015 to make 2017 World Customer Service Week from 2nd – 6th October , 2017 with the theme : Making a difference
The 1 day workshop will enable you manage customer expectation and better help you to manage customer complaints effectively. You will learn how to quickly turn customer complaints into customer satisfaction instead.
ISO 10002 can help you to achieve standardized processes for managing complaints and delivering consistent customer satisfaction irrespective of the size or nature of your business. The customer complaints management system is a basic but essential requirement for any business – especially businesses that want to become and remain successful in a changing , competitive and dynamic operating environment .
Attending this workshop, you will learn how to integrate ISO 10002 with ISO 9001:2015, the basic management system standard for managing quality and customer satisfaction in a work place. We will provide you tips on certification process and walk you through this process in case your organization plans to certify its customer complaint management system to ISO 10002:2004.
What are the benefits of customer complaint management?
• Achieve operational efficiency to identify trends and causes of complaints
• Resolve more complaints by adopting a more customer-focused approach
• Engage staff with new customer services training opportunities
• Integrate ISO 10002 with ISO 9001 to improve overall efficiency
• Opportunity to build proactive systems and processes
• Enable you to better understand your customers
The workshop holds as follows:
Venue : 4th Floor , NIS Building ,Alausa ,Ikeja .Lagos
Time : 9am to 5pm
Fee : N20,000/delegate
5 or more delegates from same organization pays N15,000 each
Workshop on Best Practices Standard – ISO 9001:2015 Certification for Schools
The above named workshop now holds in the First week of October, 2017, shortly after schools resumptions. Watch Out!
Learn how to improve your business and enhance your career. This workshop provides you with the opportunity to understand best practices in business management based on ISO 9001:2015 -the best practice standard in business management developed by International Organization for Standardization (ISO). The workshop will discuss implementation road map, approaches, benefits and consideration for enhancing customer satisfactions. You will earn valid and recognized certificate by attending this programme which can be used for forward development. Register today